DreamSmithDreamSmith

Refund Policy

Effective Date: July 10, 2026

1. Overview

DreamSmith provides AI video generation and credit-based digital services. Because credits and generated outputs are digital products, refund requests are reviewed based on usage, system status, applicable law, and payment platform rules.

2. System Failures and Credit Returns

If a video generation fails because of a DreamSmith system error or provider-side service error and credits were deducted, we will generally return the affected credits. We may request the task ID, account email, and screenshots to verify the issue.

3. Duplicate Charges or Billing Errors

If you notice a duplicate charge, incorrect amount, or unauthorized transaction, contact support@dreamsmith.net as soon as possible. After verification, we will help correct the charge or process an eligible refund to the original payment method.

4. Unused Credits

For unused credit packs, you may contact support for manual review. Eligibility depends on purchase timing, usage, account status, payment platform rules, and applicable law.

5. Usually Non-Refundable Cases

  • Credits have been consumed and the generated output has been delivered.
  • The generated output matches the request but does not meet a subjective preference.
  • The result is affected by user-provided prompts, images, or reference materials.
  • The account shows abuse, fraud, chargeback risk, or violation of our Acceptable Use Policy.

6. Refund Processing

Eligible cash refunds will be returned to the original payment method where possible. Timing depends on the payment network, the issuing bank, and Dodo Payments processing support.

7. Subscription Cancellation and Customer Portal

Dodo Payments supports one-time credit packs and monthly subscriptions. One-time credit packs do not renew automatically. Monthly subscriptions renew automatically until canceled in the Customer Portal or account entry.

After cancellation, future renewals stop and already issued credits remain available until their original expiry. Refunds do not automatically deduct credits; refund records are marked for manual review and handled according to the checkout terms, this Refund Policy, payment platform rules, and applicable law.

8. Contact

To request a refund review, contact support@dreamsmith.net with your account email, payment ID or checkout session ID, video task ID, issue description, and relevant screenshots. We typically respond within 3-5 business days.